01 Introduction
Soft Service Management LLC ("Soft Service Management", "we", "us", or "our") respects the privacy of every individual who visits our website, submits a contact request, or engages with us as a client or partner. This Privacy Policy describes the types of information we collect, how we use it, and the choices available to you regarding our handling of your personal information.
By accessing our website at softservicesmgt.com or submitting any information through our forms, you acknowledge that you have read and understood this Privacy Policy.
02 Information We Collect
We collect only the information that is necessary to operate our business, respond to inquiries and deliver our services to clients. The categories of personal information we may collect include:
Contact information you provide directly
- Name — first and last name submitted through our contact forms.
- Telephone number — submitted voluntarily for business communication and verified through A2P (Application-to-Person) messaging via GoHighLevel.
- Email address — used to respond to inquiries and send service-related communications.
- Company name — when applicable to your inquiry or engagement.
- Message content — any information you choose to include in form submissions or correspondence.
Automatically collected information
- Standard technical data such as IP address, browser type, device type and pages visited, used for analytics and site reliability.
- Cookies and similar tracking technologies as described in Section 9.
03 How We Use Information
We use the information collected exclusively for legitimate business purposes, including:
- Responding to inquiries and providing requested quotes or information.
- Communicating about products, orders, account updates and service-related matters.
- Coordinating customized merchandise, bulk orders or business support engagements.
- Improving the functionality and content of our website.
- Complying with applicable legal and regulatory obligations.
We do not use your personal data for unrelated marketing campaigns, profiling for advertising purposes, or any activity outside the scope of a legitimate business relationship.
04 A2P & SMS Communications
Telephone numbers submitted through our forms are verified through A2P (Application-to-Person) messaging facilitated by our communications platform, GoHighLevel. This verification process is used solely to confirm that the phone number is valid and to enable secure business communication.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us, or by contacting us directly using the information in Section 12. Standard message and data rates may apply per your wireless carrier.
Telephone numbers and consent records are not sold, rented or shared with third parties for marketing purposes.
05 Sharing & Disclosure
We do not sell, rent or trade personal information. We may share limited information only in the following circumstances:
- Service providers we engage to operate our business (e.g., communications platforms, CRM, hosting, payment processors) — bound by appropriate confidentiality and data-protection terms.
- Legal requirements when disclosure is required by law, regulation, subpoena or court order.
- Business transitions such as a merger, acquisition or transfer of business assets, in which case affected users will be notified.
06 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
07 Security Measures
We implement administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration or destruction. While no method of transmission over the internet is 100% secure, we maintain commercially reasonable practices consistent with the sensitivity of the data we handle.
08 Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to lawful retention obligations.
- Opt out of marketing or SMS communications at any time.
- Withdraw any consent previously provided.
To exercise any of these rights, please contact us using the details in Section 12.
09 Cookies & Tracking
Our website may use cookies and similar technologies to enhance functionality, analyze site usage and improve user experience. You can manage cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the site.
10 Children's Privacy
Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
11 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. The "Last Updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated through our website.
12 Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Soft Service Management LLC
- 11815 Fountain Way Suite 300, Newport News, VA 23606
- Phone: +1 844-921-5757
- Email: [email protected]