Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the website, products and services provided by Soft Service Management LLC ("Soft Service Management", "we", "us" or "our"). By accessing the website at softservicesmgt.com, submitting a form or otherwise engaging with our content or services, you acknowledge that you have read, understood and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should discontinue use of the website immediately.

02 Use of the Website

You agree to use this website only for lawful purposes and in a manner consistent with all applicable laws and regulations. You agree not to:

• Use the website in a way that could damage, disable, overburden or impair its functionality.
• Attempt to gain unauthorized access to any portion of the website, related systems or networks.
• Use any automated means to access, scrape or collect information from the website without prior written authorization.
• Interfere with any other party's use of the website or our communications systems.
• Use the website to transmit any harmful, fraudulent, deceptive, threatening or otherwise unlawful content.

03 Products & Services

Soft Service Management provides corporate procurement services including office supplies, professional cleaning products, customized merchandise and business support solutions. Specific deliverables, scope and timing for any engagement are governed by individual proposals, quotes or service agreements between Soft Service Management and the client.

Information presented on this website regarding products and services is for general informational purposes and does not constitute an offer or contractual commitment until confirmed in writing.

04 Orders & Pricing

All orders are subject to acceptance and confirmation by Soft Service Management. We reserve the right to:

• Verify order details before processing.
• Decline or cancel orders that contain errors, suspected fraud, pricing inaccuracies or insufficient information.
• Adjust pricing based on current market conditions, customization complexity, quantity and shipping requirements.
• Require minimum order quantities for customized merchandise and other specialty products.

Final pricing, lead times and terms of fulfillment will be confirmed in a written quote or service agreement before any order proceeds.

05 Intellectual Property

All content on this website — including text, graphics, logos, images, design elements, software and the overall visual presentation — is the property of Soft Service Management LLC or its licensors and is protected by United States and international intellectual property laws.

You may not reproduce, distribute, modify, transmit, reuse or otherwise exploit any of the content for commercial purposes without our prior written permission. Personal, non-commercial viewing of the website is permitted.

06 User Submissions

By submitting any information, content or material to us — including through contact forms, custom order requests, branded merchandise artwork or other channels — you represent and warrant that:

• You own the submitted content or have the necessary rights and permissions to share it.
• The content does not infringe on any third-party rights, including intellectual property, privacy or publicity rights.
• The content does not contain any unlawful, defamatory, obscene or otherwise objectionable material.

You grant Soft Service Management a limited license to use submitted information solely for the purpose of responding to your inquiry and delivering requested products or services.

07 Communications & SMS

By submitting your contact information, you consent to receive communications from Soft Service Management LLC by phone, email and SMS related to your inquiry, account or business engagement. SMS communications are verified through A2P messaging via GoHighLevel. You may opt out of SMS messages at any time by replying STOP. Standard message and data rates may apply.

Additional details about how we use your contact data are described in our Privacy Policy.

08 Privacy of Data

Your use of the website is also governed by our Privacy Policy, which describes how we collect, use and protect personal information. By agreeing to these Terms, you also acknowledge our Privacy Policy.

09 Limitation of Liability

To the fullest extent permitted by law, Soft Service Management LLC, its affiliates, officers, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, business opportunities or goodwill, arising from or related to:

• Your access to or use of (or inability to access or use) this website or any related services.
• Any unauthorized access to or alteration of your communications or data.
• Any errors, inaccuracies or omissions in content displayed on the website.
• Any third-party content, products or services referenced or linked from our website.

Our maximum aggregate liability for any claim arising from these Terms will not exceed the amount paid by you (if any) for the specific service giving rise to the claim.

10 Indemnification

You agree to indemnify, defend and hold harmless Soft Service Management LLC and its affiliates, officers, employees and agents from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms or your unlawful use of the website or services.

11 Third-Party Links

Our website may contain links to third-party websites or resources. We provide these links for convenience only and do not endorse, monitor or assume responsibility for the content, accuracy, products or services of any third-party site. Your use of any third-party website is at your own risk and subject to that website's own terms and policies.

12 Modifications

We reserve the right to modify, update or replace these Terms at any time at our sole discretion. Changes become effective when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

13 Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-law provisions. Any dispute arising under or related to these Terms shall be resolved exclusively in the state or federal courts located in Virginia.

14 Contact

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

• Soft Service Management LLC
• 11815 Fountain Way Suite 300, Newport News, VA 23606
• Phone: +1 844-921-5757
• Email: [email protected]